Cancellation & Refund Policy

1. Overview & Policy Scope

At Worldwide Aluminium Limited Company, we strive to maintain the highest standards of precision manufacturing, architectural fabrication, and customer satisfaction across Ghana and West Africa.

This Cancellation & Refund Policy outlines the terms under which orders may be cancelled, modified, returned, or refunded. Because our operations include both standardized product inventory (e.g., standard cookware, stock profiles) and custom project fabrication (e.g., tailored curtain walls, bespoke doors/windows), specific terms apply based on the nature of your order.

2. Order Cancellation Policy

A. Standard Stock Products & Cookware Utensils

Orders for standard, non-customized stock items (such as standard aluminium cookware pots, basins, or un-cut stock profiles) may be cancelled prior to factory dispatch:

• Cancellation before dispatch: Full refund (100%) minus any gateway transaction processing fees incurred via online payment processors.
• Cancellation after dispatch: Non-refundable once items have departed our Takoradi workshop or warehousing facility.

B. Custom Fabrication & Project Orders

Custom architectural orders tailored to specific building blueprints, custom dimensions, specialized powder coating, or dedicated extrusion dies involve immediate raw material commitment and CNC programming:

• Cancellation before raw material cutting / production: Subject to a 10% administrative fee. The remaining balance of your deposit will be refunded.
• Cancellation after production has commenced: Deposits and partial payments are non-refundable once raw aluminium profiles have been cut, milled, crimped, or custom powder-coated.

3. Damaged, Defective or Non-Conforming Goods

We take rigorous measures to inspect all extrusions and fabricated assemblies prior to packing. However, in the event of manufacturing defects or transit damage:

• Reporting Period: Notice of damaged or non-conforming items must be submitted to our customer support team within 48 hours of delivery.
• Evidence Required: Clear photographic or video evidence showing the defect, item label, and delivery receipt should be sent to info@worldwidealuminiumgh.com or submitted via WhatsApp.
• Resolution: Verified defective items will be replaced or rectified at factory cost at the earliest available production slot.

4. Refund Processing & Payment Timelines

Approved refunds will be processed back to the original method of payment:

• Mobile Money (MTN, Telecel, AT): Approved refunds via Mobile Money are typically credited within 24 to 48 business hours.
• Card Payments (Visa / Mastercard via Paystack): Approved card refunds are processed within 5 to 10 business days, depending on your card issuer's processing timeline.
• Bank Wire Transfers: Direct bank transfers are processed within 3 to 5 business days following accounting verification.

5. Shipping & Transportation Fees

Shipping and transport charges are non-refundable unless the return or cancellation is the direct result of a confirmed manufacturing error or fulfillment discrepancy on our part.

6. How to Submit a Refund or Cancellation Request

To request a cancellation, return, or refund, please reach out directly through any of our official channels:

Please include your Quote Request Reference Number, invoice details, client name, and a brief description of your request for faster processing.